General terms and conditions

**Adam Radvak, Fetishak**  

Located at Ondříčkova 1270/25, Prague 3, 13000  

Identification Number: 11896167  

Registered with the Trade Department of the Prague 3 District Office.  

For the sale of goods via the online store located at the internet address www.fetishak.com.

 

Adam Radvak, Fetishak

registered office Ondříčkova 1270/25, Praha 3,

13000 identification number: 11896167

registered with the Trade Licensing Department of the Prague 3 Municipal Office.

for the sale of goods via the online shop located at www.fetishak.com

Terms and Conditions

1. INTRODUCTORY PROVISIONS

1.1. These Terms and Conditions (hereinafter referred to as “Terms and Conditions”) of the business entity

Adam Radvak, with registered office at Ondříčkova 170/25, Prague 3, 13000, identification number: 11896167,

(hereinafter referred to as “Seller”) regulate in accordance with the provisions of § 1751, paragraph 1 of Act No.

89/2012 Coll., the Civil Code (hereinafter referred to as the

“Civil Code”) the mutual rights and obligations of the parties arising in connection with or on the basis of a

purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another

natural person (hereinafter referred to as the “Buyer”) through the Seller’s online store. The online shop is

operated by the Seller on the website located at https://fetishak.com (hereinafter referred to as the “Website”),

through the interface of the Website (hereinafter referred to as the “Shop Web Interface”).

1.2. The Terms and Conditions do not apply to cases where the person who intends to purchase goods from

the Seller is a legal person or a person who acts in the course of ordering goods in the course of his business

or in the course of his independent exercise of his profession.

1.3. Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating

provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The Purchase Agreement and the Terms and Conditions are in Czech . The contract of sale can be

concluded in Czech and English.

1.5. The Seller may change or supplement the wording of the Terms and Conditions. This provision does

not affect the rights and obligations arising during the period of validity of the previous version of the Terms

and Conditions.

1.6. All of the merchandise sold at www.fetishak.com is latex and rubber clothing and accessories, including

grooming products. By making a purchase from the shop you acknowledge that you are over 18 years of age

and agree that the use of all our products is at your own risk.

2. user account

2.1. Based on the buyer’s registration made on the website, the buyer can access their user interface. From

his/her user interface, the Buyer can order goods (hereinafter referred to as “user account”). If the web

interface of the Shop allows it, the Buyer can also order goods without registration directly from the web

interface of the Shop.

2.2. When registering on the website and when ordering goods, the buyer is obliged to provide correct and

truthful information. The buyer is obliged to update the information provided in the user account in case of

any change. The information provided by the Buyer in the user account and when ordering goods is

considered correct by the Seller.

2.3. Access to the user account is secured with a username and password. The buyer is obliged to maintain

confidentiality regarding the information necessary to access his/her user account.

2.4. The buyer is not entitled to allow third party to use the user account.

2.5. The Seller may cancel the user account, in particular if the Buyer does not use his/her user account for

more than 12 months or if the Buyer breaches his/her obligations under the Purchase Agreement (including the

Terms and Conditions).

2.6. The Buyer that the user account may not be available continuously, especially regard to the necessary

maintenance of the Seller’s hardware and software equipment, or the necessary maintenance of hardware

and software equipment of third parties.

3. conclusion of the purchase contract

3.1. The web interface of the shop contains information about the goods, including the prices of individual

goods. The prices of the goods remain valid as long as they are displayed in the web interface

Trade. This provision does not restrict the seller’s ability to conclude a purchase contract on individually agreed

terms.

3.2. The store’s web interface also contains information on the approximate costs associated

packaging and delivery of goods, which is available in the Payment and Delivery Information section.

3.3. To order goods, the buyer fills in the order form in the web interface of the shop. The order form

contains in particular information about:

3.3.1. ordered goods (the ordered goods are “inserted” by the buyer into the electronic shopping cart of the

web interface of the store),

3.3.2. the method of payment of the purchase price of the goods.

3.4. Before sending the order to the Seller, the Buyer is allowed to check and change the data that the Buyer

has entered in the order, including with regard to the Buyer’s ability to detect and correct errors arising when

entering data into the order. The Buyer shall send the order to the Seller by clicking on the “Confirm Order”

button. The data provided in the order is considered correct by the Seller. The Seller shall confirm receipt of the

order to the Buyer immediately upon receipt by e-mail to the Buyer’s e-mail address specified in the user account

or in the order (hereinafter referred to as the “Buyer’s e-mail address”).

3.5. Buyers from the Czech Republic are obliged to send the order in CZK, buyers from other countries in EUR or

USD.

3.6. The Seller reserves the right to inform the Buyer of the exact costs associated with the delivery of the goods

after a self-assessment of the size of the order in a subsequent email sent to the Buyer’s email address along

with payment instructions for the order. And subsequent subsequent reconciliation of the order by the Buyer

back to the Seller’s electronic address. Thus, depending on the nature of the order (quantity of goods, purchase

price, estimated shipping costs), the Seller is always entitled to ask the Buyer for an additional order

confirmation. For more information, see the section Payment and delivery information.

3.7. The contractual relationship between the Seller and the Buyer is established by delivery of the

acceptance of the order described in Article 3.6., which is sent by the Buyer to the Seller by electronic mail to

the Seller’s electronic mail address, or by payment for the order.

3.8. The buyer agrees to the use of remote communication means in concluding the purchase contract. The

costs incurred by the Buyer in using distance communication in connection with the conclusion of the

Purchase Contract (internet connection costs, telephone costs) shall be borne by Buyer, without any

difference from the basic rate.

3.9. The Seller reserves the right to use a record (photos/video) of the order processing and to use this record

of the processing on its website www.fetishak.com or social media profile. No information regarding the buyer

will be used. If the buyer does not want the record of the processing of his order to be used, he shall notify the

seller at the latest before payment of the order.

3.10. The Seller reserves the right to use a record (photos/video) of the processing of the specified repair or

modification of latex/rubber clothing and accessories and to use this record of the processing on its website

www.fetishak.com and social media profiles. No information regarding the person who ordered the

repair/adjustment will be used. If the buyer does not want the processing record of the repair of their latex

clothing to be used, they will notify the seller no later than before sending the clothing for repair.

4. Price of goods and Payment terms

4.1. The price of the goods and any costs associated with the delivery of the goods under the Purchase

Contract may be paid by the Buyer to the Seller in the following ways:

4.1.1. by wire transfer to the Seller’s account with Raiffeisenbank a.s. (hereinafter referred to as the “Seller’s

account”).

4.2. Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with

the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the

purchase price shall also include the costs associated with the delivery of the goods.

4.3. In the case of non-cash payment, the purchase price is payable within 7 days of the conclusion of the

purchase contract.

4.4. In case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with

the variable symbol of the payment. In the case of non-cash payment, the Buyer’s obligation to pay the

purchase price is fulfilled when the relevant amount is credited to the Seller’s account.

4.5. The Seller is entitled, especially in the event that the Buyer fails to confirm (agree) the order (Article

3.6), to demand payment of the full purchase price before the goods are sent to the Buyer. Section 2119 (1)

of the Civil Code shall not apply.

4.6. Any discounts on the price of the goods granted by the Seller to the Buyer cannot be combined.

4.7. If it is customary in the course of business or if provided for by generally binding legal regulations, the Seller

shall issue an invoice to the Buyer in respect of payments made under the Purchase Contract. The Seller is not

liable for added tax. The Seller shall issue an invoice to the Buyer after payment of the price of the goods and

send it in electronic form to the Buyer’s electronic address or in a shipment together with the ordered goods in

paper form.

5. withdrawal from the purchase contract

5.1. The Buyer acknowledges that all goods purchased on the Internet address www.fetishak.com are goods

adapted and made according to the wishes of the Buyer or his/her person according to the provisions of Section

1837 (d) of the Civil Code, and therefore cannot be withdrawn from the purchase contract within fourteen (14)

days of receipt of the goods.

5.2. This includes goods made according to the sizes offered, as this is a production according to the wishes of

the buyer or his person.

6. transport and delivery of goods

6.1. In the event that the method of transport is agreed on the basis of a special request of the buyer, the

buyer bears the risk and any additional costs associated with this method of transport.

6.2. If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by

the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery.

6.3. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in a

different way than specified in the order, the buyer is obliged to pay the costs of CZK 200 associated with the

repeated delivery of the goods, or the costs associated with another method of delivery or the seller is entitled

to withdraw from the purchase contract.

6.4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of

the goods and in the event of any defects immediately notify the carrier. In the event that the packaging is

found to be damaged, indicating unauthorized intrusion into the shipment, the buyer may not accept the

shipment from the carrier.

6.5. Further rights and obligations of the parties in the case of carriage of goods are set out in the

section Payment and Delivery Information.

7. Rights from Defective Performance

7.1. The rights and obligations of the contracting parties with respect to rights arising from defective

performance are governed by the relevant generally binding legal provisions (in particular, Sections 1914 to

1925, 2099 to 2117 and 2161 to 2174 of the Civil Code).

7.2. The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the

seller is liable to the buyer that at the time the buyer took delivery of the goods:

7.2.1. the goods have the characteristics agreed between the parties and, in the absence of agreement,

have the characteristics described by the seller or manufacturer or expected by the buyer in view of the

nature of the goods and on the basis of the advertising carried out by them,

7.2.2. the goods are fit for the purpose stated by the seller for their use or for which goods of that kind are

usually used,

7.2.3. the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or

workmanship was determined according to the agreed sample or specimen,

7.2.4. the goods in the appropriate quantity, measure or weight.

7.3. The provisions referred to in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower

price to the defect for which the lower price was agreed, to the wear and tear of the goods caused by their

normal use, in the case of second-hand goods to the defect corresponding to the level of use or wear and tear

that the goods had when taken over by the buyer, or if it results from the nature of the goods.

7.4. The buyer is entitled to exercise the right to claim for defects that occur in consumer goods within twentyfour months of receipt. In the event that a defect is detected, the Buyer shall inform the Seller by of the defects

detected and their manifestations.

7.5. The Seller shall not be liable for damages resulting from the operation of the products, functional features

and damages from improper use of the products, as well as damages caused by external events and faulty

handling. Defects of this origin are not covered by the warranty provided. This right shall also not apply to wear

and tear caused by normal use. The buyer is not entitled to the right of defective performance if the buyer

himself caused the defect. The buyer can find information on how to treat specific products in the Care and

Storage section.

7.6. The buyer claims the rights from the defective performance by sending the claimed goods to the seller via

Czech Post, s.p. insured parcel for the value of the goods without cash on delivery to the contact address (on

request) together with a cover letter, which must include: description, manifestations of the defect and whether

the buyer is asking for new, identical goods, exchange for other goods, or refund of the amount of money for the defective goods.

7.7. The moment of claim is considered to be the moment when the seller received the claimed goods from

the buyer.

7.8. The Seller undertakes to inform the Buyer no later than seven (7) days after receipt of the claimed

goods about the procedure and settlement. If the complaint is accepted, the Seller undertakes to settle the

complaint within thirty (30) days.

7.9. Further rights and obligations of the parties, or an explanation of the above terms related to the seller’s

liability for defects can be obtained by the buyer by asking the seller by phone or at the seller’s electronic

address.

8. other rights and obligations of the parties

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section

1826(1)(e) of the Civil Code.

8.3. Out-of-court handling of consumer complaints is provided by the Seller via the electronic address

fetishak@fetishak.com. The Seller sends information about the settlement of the Buyer’s complaint to the

Buyer’s electronic address.

8.4. The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the

scope of its competence by the competent trade office. Supervision of the protection of personal data is

exercised by the Office for Personal Protection. The Czech Trade Inspection Authority supervises, among

other things, compliance with Act No 634/1992 Coll., on Consumer Protection, as amended.

8.5. The purchaser hereby assumes the risk of a change of circumstances within the meaning of Section

1765(2) of the Civil Code.

9. data protection

9.1. Protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000

Coll., on the Protection of Personal Data, as amended.

9.2. The Buyer agrees to the processing of the following personal data: name and surname, full address,

address, telephone number and to the processing of the biometric data provided by the Buyer (hereinafter

collectively referred to as “Personal Data”).

9.3. The buyer agrees to the processing of personal data by the seller for the purposes of exercising the rights

and obligations under the purchase contract, for the purposes of maintaining the user account and for the

correct delivery of the ordered

Goods. Unless the buyer chooses another option, the buyer agrees to the processing of personal data by the

seller also for the purpose of sending information and commercial communications to the buyer. Consent to the

processing of personal data in its entirety according to this article is not a condition that would in itself prevent the

conclusion of the purchase contract.

9.4. The Buyer that he/she is obliged to provide his/her personal data (during registration, in his/her user

account, when placing an order from the web interface of the shop) correctly and truthfully and that he/she is

obliged to inform the Seller without undue delay about any change in his/her personal data.

9.5. Apart from the persons transporting the goods, personal data will not be passed on to third parties by the

seller without the prior consent of the buyer.

9.6. Personal data will be processed for an indefinite period of time. Personal data will be processed in

electronic form in an automated manner or in paper form in a non-automated manner.

9.7. The Buyer confirms that the personal data provided is accurate and that he/she has been advised that this

is a voluntary provision of personal data.

9.8. In the event that the Buyer believes that the Seller carries out processing of his/her personal data that is

contrary to the protection of the Buyer’s private and personal life or contrary to the law, in particular if the

personal data is inaccurate with regard to the purpose of its processing, he/she may:

9.8.1. ask the seller or processor for an explanation,

9.8.2. require the seller or processor to remedy the situation.

9.9. If the buyer requests information about the processing of his personal data, the seller is obliged to provide

him with this information. The Seller shall be entitled to charge a reasonable fee for the provision of the

information referred to in the preceding sentence, not exceeding the costs necessary to provide the information.

9.10. The Seller is registered with the Office for Personal Data Protection under the identification number

00057441.

10. Sending commercial communications and storing cookies

10.1. The Buyer agrees to receive information related to the Seller’s goods, services or business at the

Buyer’s electronic address and further agrees to receive commercial communications from the Seller at the

Buyer’s electronic address.

10.2. The buyer agrees to the storage of cookies on his/her computer. In event that the purchase can be

made on the website and the seller’s obligations under the purchase contract can be fulfilled without storing

cookies on the buyer’s computer, the buyer may withdraw consent according to the previous sentence at any

time.

11. Delivery

11.1. Unless otherwise agreed, all correspondence related to the Purchase Contract must be delivered to

the Seller by electronic . The Buyer shall be delivered to the electronic provided in his/her user account or

filled in at the time of ordering.

12. DISCRETION

12.1. The Seller undertakes to send the goods to the Buyer discreetly packed, that is in unmarked boxes or

envelopes, or wrapped with black shrink wrap. The contact address of the seller, as a natural person, will be

indicated as the sender, without the name of the online shop or information regarding the contents of the

shipment.

12.2. Furthermore, the seller informs that the name of the online store will not appear anywhere when

paying by bank transfer, as the owner of the seller’s bank account is Adam Radvak, not Fetishak.

13. final provisions

13.1. If the relationship established by the purchase contract contains an international (foreign) element, the

parties agree that the relationship is governed by Czech law. This is without prejudice to the consumer’s

rights generally binding legislation.

13.2. If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provision

shall be replaced by a provision whose meaning is as close as possible to the invalid . The invalidity or

ineffectiveness of one provision shall not affect the validity of the other provisions.

13.3. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic

form and is not accessible.

13.4. We are not VAT payers

Other important information:

A/ How to choose the right size

As we are direct manufacturers, we primarily make all latex and rubber clothing to your specifications.

The measurements listed in the Size Chart are body measurements and can be used as a guide to determine the

appropriate size for those who, for whatever reason, do not want an exact fit to body measurements. Thus, the

prices of these products are cheaper than the made-to-measure products offered.

All products are made only on the basis of an agreed order, we do not keep anything in stock (does not apply to

products discounted for some reason).

 

address: fetishak@fetishak.com, Mobile: +420 608 919 950

 

In Prague on 31.1.2025